Clifton Dental Studio 92 Queens Road, Bristol

Call Today On 0117 405 8154
Email info@cliftonsmiles.co.uk
Clifton Dental Studio, 92 Queens Road,Bristol, Avon,BS8 1RT
            

Call Clifton Dental Studio Today On 0117 405 8154

Information For Patients

Your Personal Information

How We Look After And Safeguard Information About You

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients. 

Clifton Dental Studio

92 Queens Road, Bristol, Avon, BS8 1RT

Email: info@cliftonsmiles.co.uk, Website: www.cliftonsmiles.com

Practice Coordinator: Lorraine James or Fiona Gerrard

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..” 

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website Or telephone or visit to ask reception for a paper copy.

Protecting your information

We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you. 

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential. 

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information.  The applicant does not have to explain why this information is requested. 

Our Publication Scheme

This practice has developed a publication scheme.  It is a guide to information, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

The next step…

If you’d like to know more about the treatments that we offer, why not come along for a Complimentary Consultation today. Give us a call On 0117 405 8154 or pop your details into the form below.

Transform Your Smile Today With a complimentary consultation at Clifton Dental Studio


Read terms and conditions here

We hate spam and will never rent or sell your details to anybody

4.6 Average Rating from over 40 Google reviews

*”Each Appointment Being Pain Free” Says Lewis Baker

Are you unhappy with your smile, but you’re not sure what to do about it? Don’t worry, we can help you.

We know that a great smile can make a huge difference to the way we feel and, at Clifton Dental Studio, we offer our patients a wide range of dental treatments and cosmetic dental treatments. We can treat chips, cracks and make general dental repairs alongside offering cosmetic procedures, which whiten and brighten the teeth.

Some of The *Pain Free Treatments We Offer…

Smile Makeovers, Teeth Straightening, Dental Implants, Teeth Whitening and more.

We’d like to invite you to a complimentary consultation with one of our smile advisors. Just pop your details into the form, and we’ll get back to you and arrange a convienient time to see you.

You can relax with a hot drink while we chat about your concerns and your desires.

Included in your complimentary consultation:

  • We address your concerns and desires
  • Discuss treatment options suitable for you
  • Show you before and after photos and patient testimonials
  • Look at finance options available to you
  • An opportunity to book your clinical assessment.

“*Pain Free Whilst Achieving Exceptional End Results” Says Lewis Baker

See What Some Of Our Patients Say...

DATG Reviews
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DATG Reviews (6)
DATG Reviews (5)
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DATG Reviews (7)

Call Today On 0117 405 8154 Email info@cliftonsmiles.co.uk

Dr Gerrard is a Bristol based Cosmetic dentist with many years of experience and is one of only a small number of dentists accredited by The British Academy of Cosmetic Dentistry

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Ada 2014
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Smile Awards
Aesthetic Dentistry Winner
ADA2018 Finalist Logo
Ada 2016
Ada 2015
Aesthetic Dentistry Finalist

Contact Clifton Dental Studio Today!

Call Today On 0117 405 8154
Email info@cliftonsmiles.co.uk
Clifton Dental Studio, 92 Queens Road,Bristol, Avon,BS8 1RT

Monday to Thursday 9am – 5pm, Friday 8.30am – 3pm

Dr. Neil Gerrard BDS (Bristol), RDT, MSc (Dental Implants),  GDC no 76257. Clifton Dental Studio is a Private Dental Practice. Website last updated: July 2018
General Dental Council’s (GDC)   Complaints Procedure   Staff GDC Information
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How To Find Us

Clifton Dental Studio 92 Queens Road, Bristol