Clifton Dental Studio 92 Queens Road, Bristol

Call Today On 0117 973 1910
Email info@cliftonsmiles.co.uk
Clifton Dental Studio, 92 Queens Road, Bristol, Avon,BS8 1RT

Call Clifton Dental Studio Today On 0117 973 1910

Information For Patients

Your Personal Information

How We Look After And Safeguard Information About You

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients. 

Clifton Dental Studio

92 Queens Road, Bristol, Avon, BS8 1RT

Email: info@cliftonsmiles.co.uk, Website: www.cliftonsmiles.com

Practice Coordinator: Lorraine James or Fiona Gerrard

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..” 

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website Or telephone or visit to ask reception for a paper copy.

Protecting your information

We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you. 

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential. 

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information.  The applicant does not have to explain why this information is requested. 

Our Publication Scheme

This practice has developed a publication scheme.  It is a guide to information, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Are you ready to take the next step?

Google Rating
4.8
Based on 187 reviews
Facebook Rating

If you’d like to know more about the treatments that we offer, why not come along for a Complimentary Consultation today. Give us a call On 0117 973 1910 or click on the button below to book.

Book Free Consultation

See What Some Of Our Patients Say...

Yesterday, I had another excellent experience of pain-free dentistry at Clifton Dental Studio. Dr Neil Gerrard, assisted by Qualified Dental Nurse, Kate Burt, prepared a badly cracked tooth to be ready for a new ceramic crown. Neil used an anaesthetic that was drip-fed slowly, under computer control, directly into the tooth and nerve. It was 100% effective in numbing the tooth without affecting the jaw or that area of the mouth. Many thanks to Neil and Kate and, as usual, to Julie for her warm welcome at reception.Edited on 23rd April 2025: Another great experience at Clifton Dental Studio; truly the home of pain-free dentistry - as I said to dentist Sylvia and dental nurse Kaitlin when they fitted a new crown yesterday. Brilliant service, accommodating me at less than 24 hours notice after I'd broken a temporary crown.read more
Richard Lacey
Richard Lacey
I've been coming to Clifton dental studio for over 10 years now and they are amazing from the receptionist to the dental hygienists and the dentist. They really care about your teeth and any treatments you undertake really is pain free. I have had no problems so far with my treatments and can recommend them highly. It's worth giving them a try you'd be surprised how good they are.read more
Shamina chowdhury
Shamina chowdhury
I just want to share a little bit about my experience with Clifton Dental Studio. It's been 10 years since I had a complete smile makeover with them and I have to say the results were absolutely amazing! I used to be so self conscious of my teeth that I wouldn't smile or be photographed. Now I can't stop smiling.My treatment plan was quite intensive and lasted over a year but Dr Neil and the team took spectacular care of me throughout the entire process. The setup at Clifton Dental Studio is wonderful from the moment you walk in the door. The communication is second to none and the follow up care is amazing. It truly is the home of pain free dentistry !I would highly recommend Clifton Dental Studio to anyone looking for cosmetic dentistry. They have completely transformed my smile and my confidence and I couldn't be happier with the results.read more
Will
Will
Great experience as always from Neil and the Clifton Dental Studio team. Pain free and relaxing. Always made to feel welcome by the lovely Julie on reception.
Ellen Matthews
Ellen Matthews
So I cracked a front tooth last night, called Clifton Dental first thing in the morning and they saw me the same day! All fixed and pain free, brilliant service thank you!
Daniel Boyle
Daniel Boyle
I've been coming to Clifton Dental Practice for many years now, and I've always been extremely pleased with their expertise, politeness, and care. Thank you CDP!
Dave Wonnacott
Dave Wonnacott
My final check-up with Neil and the team at Clifton Dental Studio was once a gain a VIP pain-free experiemce! I now have a great smile. Highly recommended. Pete H.
Pete Hall
Pete Hall
Returned to Clifton Dental Studio this week for a hygiene appointment with the lovely Heather. Always such a warm and welcoming feeling at this practice from the minute you walk in, until the moment you leave. Thank you for always treating your patients with understanding and care.
Carley Martin
Carley Martin
Emergency appointment was needed and I was seen in less than 24 hours ! My pain was quickly treated within about 20 minutes so really effective and very much appreciated..lovely staff as always. 👍👍👍
Kay Hunt
Kay Hunt
I’ve been going to Clifton Dental Studio for almost twenty years and would never go anywhere else. The team are totally customer focused and offer the best service with up to date technology in bright and clean treatment rooms. The best in Bristol in my experience
Ann Patey
Ann Patey
I have been attending Clifton Dental Studio for many years and I would have no hesitation in recommending them.The minute you walk through the door you feel the very relaxed, friendly atmosphere and you just know you are in safe hands. From quite complex cosmetic procedures to regular dentistry and hygiene appointments, they are simply the best! For anyone that has a fear of going to the dentist, this is your perfect place, with all procedures totally pain free. My thanks to Julie for always a great welcome. Heather is just so lovely and an amazing hygienist who goes above and beyond. And of course Dr Neil Gerrard, I don’t think you could find a better and more experienced cosmetic dentist. The whole team are just wonderful. Thank you.read more
Pauline K
Pauline K
“I just wanted to take a moment to express my sincere appreciation to the entire team at Clifton Dental Studio. Your professionalism, care, and attention to detail truly stand out. From the warm welcome at reception to the expert treatment in the chair, every visit has been a great experience. Thank you all for your dedication and for making dental care so seamless and comfortable— and for making my smile brighter than ever!”one again thank you!read more
Kafi Khalif
Kafi Khalif
Heather the hygienist always does a thorough job and is very knowledgeable about various procedures when asked. She also offers good advice for general maintenance and this time I had a 3D scan of my teeth for future reference which looked good…. Less reliance on moulds too perhaps. Heather is lovely. Well done all!read more
Kate Parsons
Kate Parsons
I cannot recommend this dental practice enough! I’ve always had a fear of dentists, but the entire team here is so friendly, supportive, and reassuring. They take the time to talk through each procedure, which really helps put me at ease. The treatments are mostly pain-free, and their care and professionalism are second to none. The reception team is amazing, so welcoming and efficient, making the whole experience even better. I travel an hour just to come here because I wouldn’t trust any other dental practice. Thank you for making every visit a positive experience!read more
Maxine Marney
Maxine Marney
I can't recommend Clifton Dental Studio enough. Excellent, personal service, high-quality dental treatment, great location, complimentary soft drinks, lovely atmosphere – I don't regret registering and enjoying all the benefits.I am much happier with my teeth since you filled a gap with a composite filling. Sylvia provided a superb level of care.Thank you so much for everything!read more
Robert Cheyne
Robert Cheyne
James and have been using Clifton Dental Studio for over 20 years and the service is impeccable.Always pain free and super efficient from Niel and the team, highly recommend.
Nicola Lowe
Nicola Lowe
Amazing dentist, the work Sylvia has completed on my teeth has been completely fantastic, my opinion always feels valued and I am over the moon with my new smile!
India Foster
India Foster
I really could not speak highly enough of this Dental practice. The care from the whole team from start to finish is amazing. From the lovely Julie at reception to all the brilliant dentists & dental nurses it really is second to none. Special thanks to Sylvia who is without a doubt the best dentist I've ever been to! Thanks allread more
Ailish Gaughan
Ailish Gaughan
I appreciate the team and my journey thus far. The regular appointments and visits have been a wonderful experience for me. A special shoutout to Sylvia and Julie!
Makepeace Ugbojiaku
Makepeace Ugbojiaku
I recently had the dental treatment with Silvia at Dental Clifton Studio. Highly recommended Silvia and Studio for absolutely pain free dental treatment. She very much attentive and understands all my concerns. She fixed my teeth which is fall apart during Xmas holls. Offered to me different options, explained everything I needed to know. Gave me the opportunity to choose. She is very cheerful as I like too. I felt safe and comfortable. Also I hadn’t had any issues afterwards. Thank you.read more
Oksana Kovalenko
Oksana Kovalenko

Call Today On 0117 973 1910 Email info@cliftonsmiles.co.uk

Dr Gerrard is a Bristol based Cosmetic dentist with many years of experience and is one of only a small number of dentists accredited by The British Academy of Cosmetic Dentistry

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Ada 2014
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Smile Awards
Aesthetic Dentistry Winner
ADA2018 Finalist Logo
As seen in the sunday times
Ada 2015
Aesthetic Dentistry Finalist

Contact Clifton Dental Studio Today!

Call Today On 0117 973 1910
Email info@cliftonsmiles.co.uk
Clifton Dental Studio, 92 Queens Road,Bristol, Avon,BS8 1RT

Monday to Thursday 9am – 5pm, Friday 8.30am – 3pm

Dr. Neil Gerrard BDS (Bristol), RDT, MSc (Dental Implants),  GDC no 76257. Clifton Dental Studio is a Private Dental Practice. Website last updated: July 2018
General Dental Council’s (GDC)   Complaints Procedure   Staff GDC Information
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Clifton Dental Studio 92 Queens Road, Bristol